Returns & Refunds Policy

At DEXI, we want you to be completely satisfied with your home essentials; if you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure that all products are returned in their original packaging and unused condition to qualify for processing.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Ship It Back

Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing